Assisting Hands Home Care: Leading the Way in Personalized In-Home Care Services

Assisting Hands Home Care is a prominent franchise in the in-home caregiving industry, emphasizing exceptional customer service and personalized care. Founded in 2005 by Dr. Gail Silverstein, the franchise began in Nampa, Idaho, where its headquarters remain today. Recognizing the increasing need for quality home care services, Assisting Hands Home Care started franchising in 2006.

The franchise provides a wide range of services, including elder care, personal care, skilled nursing, and medical equipment, addressing both medical and non-medical needs of its clients.

This comprehensive approach, combined with their dedication to maintaining the dignity and independence of their clients, differentiates Assisting Hands Home Care from many competitors. The franchise also prides itself on its strong support system for franchisees, offering extensive training and resources to ensure their success.

As of 2023, Assisting Hands Home Care continues to expand, leveraging the growing demand for home care services driven by the aging population. With its proven and scalable business model, the franchise remains a leader in the industry, providing essential services to those who prefer to age in the comfort of their own homes while maintaining a high quality of life.

Training 

Assisting Hands Home Care provides comprehensive training to ensure the success of its franchisees. This training is multifaceted, focusing both on the operational aspects of the business and the healthcare services provided. 

The training program is designed to equip new franchise owners with the necessary skills and knowledge to run their businesses effectively and to provide high-quality care to their clients.

Initial Training

As a new franchisee, you will undergo a week of intensive classroom training. This training covers all essential aspects of running an Assisting Hands franchise, including caregiver training, recruitment and hiring processes, billing and scheduling, customer service, cash management, and marketing and advertising strategies. This comprehensive approach ensures that franchisees are well-prepared to handle the day-to-day operations of their business.

On-Site Training

In addition to classroom training, franchisees receive on-site training at their location. This hands-on training is crucial for understanding the practical aspects of running the business and implementing what was learned during the classroom sessions. It covers real-world scenarios and provides an opportunity to apply theoretical knowledge in a practical setting.

Assisting Hands University

Assisting Hands has also developed Assisting Hands University (AHU), a dual-purpose training program that combines face-to-face classroom sessions with online video modules. AHU is divided into two main platforms: one focusing on business operations and the other on healthcare provider onboarding. 

The business coaching platform includes over 20 modules covering topics such as client assessments, initial consultations, and effective communication with clients and their families. The healthcare provider training platform comprises 31 modules, each ranging from 4 to 10 minutes in length, followed by a 100-question final exam to ensure comprehensive understanding.

Territory Protection

Assisting Hands Home Care franchise offers territory protection to its franchisees, ensuring that each franchisee has an exclusive area to operate. This protection is based on demographics such as population size and the distance from other franchisees, which helps prevent market oversaturation and promotes healthy business growth within the designated area​.

This exclusive territory model allows franchisees to focus on building their client base and establishing strong relationships within their communities without the concern of competition from nearby Assisting Hands franchises.

This strategic approach supports franchisees in maximizing their business potential and providing high-quality care to their clients in a defined and protected region​.