Visiting Angels: Leading In-Home Senior Care

Founded in 1998, Visiting Angels has grown into a trusted name in in-home senior care, with over 600 locations nationwide. The franchise provides services such as personal care, companion care, and specialized dementia care, allowing seniors to maintain independence at home.

Visiting Angels stands out with its "Select Your Caregiver®" program, empowering clients to choose caregivers who best suit their needs. The franchise emphasizes personalized care plans and rigorous caregiver selection, ensuring compassionate, high-quality service.

With a focus on dignity and individualized care, Visiting Angels continues to lead the home care industry, enhancing the lives of seniors and their families.

Training

The training provided by the Franchisor encompasses a variety of programs designed to support franchisees both initially and throughout their operation. The key elements include:

1. Initial Training Program:
   • A 45-hour program conducted over 5.5 days, offered in-person or virtually.
   • Up to two individuals associated with the franchise (including the franchisee) can attend without extra charge. Additional participants require a fee.
   • Covers subjects outlined in the Franchise Disclosure Document, such as operational practices and management.
2. Ongoing Training:
   • Attendance at the annual National Conference is mandatory for the first four years. After this, franchisees must attend at least one major meeting annually, either the National Conference or a “Business Builder” meeting.
   • Additional training, such as refresher courses, seminars, and regional meetings, may be required, with some costs covered by continuing fees while others, like travel and accommodation, are the franchisee's responsibility.
3. Managerial Training:
   • If a manager is appointed for the franchise, they must successfully complete a specific training program at the franchisee's expense.
4. Customized Consultation:
   • Includes training on using telephone services, software, and other operational tools.
5. Post-Opening Support:
   • Guidance is provided on recruiting and training staff, marketing strategies, and other operational aspects.
6. Virtual and Flexible Options:
   • Training may occur in-person or via virtual platforms like "Go To Meeting," providing flexibility based on safety and convenience.

These structured training programs ensure franchisees are well-prepared to manage their business effectively and meet the franchisor’s operational standards.

‍Territory Protection

The franchisor offers a Protected Territory to its franchisees, ensuring that no other franchise using the same trademarks or providing similar services will be established within that area.

The boundaries of this territory are determined by mutual agreement based on factors like demographics, population, and competition. Once established, these boundaries cannot be altered without the consent of both parties.

Within the Protected Territory, franchisees are granted exclusive rights to operate and market their services. The franchisor will not license competitors or open company-owned units in this area during the term of the franchise agreement.

Franchisees also have the option to request larger territories before signing the agreement if specific population criteria are met, though additional fees may apply.