Window Gang: Setting the Standard in Window and Exterior Cleaning Services

Window Gang has established itself as a premier provider of window cleaning and exterior maintenance solutions for both residential and commercial properties. Founded in 1986 in Wrightsville Beach, North Carolina, the company has expanded its reach and now operates from its corporate headquarters in Charlottesville, Virginia.

In 1996, Window Gang began offering franchise opportunities, enabling entrepreneurs to become part of its growing network.

The brand stands out with its wide array of services, including window cleaning, pressure washing, gutter maintenance, dryer vent cleaning, chimney sweeping, and more. Its diverse service portfolio allows Window Gang to differentiate itself from competitors that typically specialize in just one area.

Training

Window Gang provides a structured training program designed to prepare franchisees for successful business operations. The programs offered are as follows:

1. Initial Training Program
   Window Gang requires the franchisee (or its principal owner) and the Manager to attend and successfully complete an initial training program before the business can open. This training must be completed within three months of the Franchise Agreement’s effective date, and while no fee is charged for participation, franchisees are responsible for all associated travel and living expenses.
2. Employee Training Program
   Franchisees must implement a training program for their employees that has been approved by Window Gang. The franchisee is responsible for ensuring all employees are properly trained and that no employee who fails the training or is unqualified is employed at the business.
3. Additional and Ongoing Training
   Franchisees, Managers, and employees may be required to attend additional training programs from time to time as determined necessary by Window Gang. This includes training for new market developments, system updates, or operational improvements, which may be conducted online, at headquarters, or at the franchisee’s location.

Territory Protection

Window Gang grants each franchisee a Protected Territory, which is geographically defined by ZIP Codes and typically includes between 50,000 to 80,000 single-family dwellings.

Within this Protected Territory, Window Gang agrees not to establish or license another franchise providing the same residential or “light commercial” services using the Window Gang brand. The franchisee is required to operate exclusively within this territory and must obtain prior written consent for any service or advertising efforts outside of it.

However, the protection offered by Window Gang is limited and subject to several reservations. The franchisor retains the right to service National Accounts that might operate within a franchisee’s Protected Territory, meaning larger clients with operations across multiple territories may be served directly by the franchisor.