Mobility City: Redefining On-the-Go Mobility Equipment Services

Mobility City stands out in the mobility equipment industry by offering a specialized blend of repair, rental, sales, and sanitization services for devices such as wheelchairs, scooters, lift chairs, and hospital beds.

Launched in 1999 and headquartered in Boca Raton, Florida, the brand has carved a niche for itself by catering to the unique needs of seniors, veterans, and individuals with disabilities.

In 2017, Mobility City expanded its reach by launching a franchise model designed to bring its expert services to communities across the U.S. The brand’s mission centers around improving customer independence and comfort through high-quality mobility solutions.

From routine maintenance and detailed sanitization to short-term rentals and equipment sales, Mobility City delivers a full suite of services that meet the evolving needs of its clientele.

A key innovation is its mobile service model—technicians arrive at the customer’s location with a fully equipped “workshop-on-wheels,” delivering repairs and support without the need for clients to leave home.

Training

Mobility City provides its franchisees with a comprehensive set of training programs to ensure operational readiness and compliance. These include:

1. Initial Training Program: This is mandatory for the Managing Owner and one manager, to be completed within 90 days of signing the Franchise Agreement. It involves classroom and on-the-job instruction, either in-person or via remote web-based sessions. The franchisor allows up to three participants at no extra cost; additional attendees incur a fee.
2. Technician Training Program: Before opening, the initial technician must complete specialized training. For the first year after the Main Showroom opens, all technicians hired by the franchisee must undergo training provided by the franchisor, typically held in Boca Raton, Florida. There is no charge for this training during the first year.
3. Ongoing and On-Site Training: Franchisees are responsible for continued training of their staff according to the franchisor’s standards. The franchisor may also provide supplemental training on-site or remotely, subject to approval, and at a cost of $500 per trainer per day plus expenses.
4. Refresher and System-Wide Training: Franchisees must attend and complete periodic refresher or system-wide training sessions as designated by the franchisor. These may include seminars and additional courses, with associated costs like travel, lodging, and wages being the franchisee’s responsibility.

Territory Protection

Mobility City provides its franchisees with a designated territory; however, it does not offer exclusive territorial rights. While the franchisor agrees not to open or license another Mobility City business within the assigned Designated Territory during the agreement term, this protection is conditional upon the franchisee not defaulting on any obligations.

The Designated Territory is typically based on population and identified using zip codes or boundary markers. Despite this territorial assignment, the franchisor reserves significant "Reserved Rights."

These include the ability to operate or authorize other businesses outside the Designated Territory and even allow others to serve customers within a franchisee’s area under certain conditions.