Boston's Pizza Restaurant & Sports Bar: Crafting Exceptional Dining and Sports Experiences

Boston's Pizza Restaurant & Sports Bar is a distinguished franchise that offers a unique blend of casual dining and sports entertainment. Founded in 1964, the franchise began its operations in Edmonton, Alberta, Canada. The company started franchising in 1968 and has since grown its presence significantly. 

Today, Boston's Pizza Restaurant & Sports Bar is headquartered in Dallas, Texas, and operates locations across the United States, Canada, and Mexico. The franchise is renowned for its diverse menu, which includes gourmet pizzas, pastas, entrees, appetizers, salads, sides, and desserts. 

Boston's combines a family-friendly dining atmosphere with the vibrant energy of a sports bar, featuring large flat-screen TVs for sports enthusiasts. This dual concept caters to a wide range of customers, from families looking for a casual meal to sports fans wanting a lively place to watch their favorite games.

Boston's Pizza Restaurant & Sports Bar differentiates itself from the competition through its commitment to quality and customer satisfaction. Their brand promise, "We'll make you a fan," underscores their dedication to providing an exceptional dining experience.

Training 

Boston's Pizza Restaurant & Sports Bar provides comprehensive training for its franchisees to ensure they are well-prepared to operate their restaurants successfully. Here is an overview of the training provided:

1. Initial Training Program:
   • The initial training consists of both classroom and on-the-job training, totaling around 150 hours. This includes 50 hours of classroom instruction and 100 hours of hands-on training.
   • Training takes place at the franchisor’s corporate offices and training center in Dallas, Texas. This program covers various aspects of restaurant operations, management, and customer service.
2. Training for Franchisees and Key Staff:
   • The franchisee, along with up to seven key staff members, must complete the initial training program. This ensures that both the owner and their management team are equipped with the necessary skills and knowledge to run the restaurant efficiently.
3. Ongoing Support and Training:
   • Boston's offers continued support through regular updates and additional training sessions as needed. This includes system-wide refresher courses and optional training to keep franchisees up to date with new practices and improvements.
   • The franchisor may require franchisees and their staff to attend these training sessions to stay current with operational standards and best practices.
4. Specialized Training Modules:
   • The training program includes modules on various critical areas such as operations, marketing, financial management, food safety, and customer service. This holistic approach ensures that franchisees are well-rounded in all aspects of the business.
5. Technology and Systems Training:
   • Franchisees receive training on the proprietary point-of-sale (POS) system and other technology platforms used in the restaurant. This includes instruction on how to manage online orders, inventory, and other operational tasks through these systems.

Territory Protection

Boston's Pizza Restaurant & Sports Bar franchise offers limited territory protection to its franchisees. Franchisees are allowed to operate their Boston's business only at the approved location and do not receive an exclusive territory. 

The franchisor determines the territory based on the geographic area, population, and other relevant demographic characteristics, typically covering a one-mile radius around the restaurant location.

While this arrangement does not grant exclusive rights, it ensures that franchisees have a defined area to develop their customer base. This approach allows Boston's to strategically manage market saturation while providing franchisees with an adequate local market to grow their business.