Up Closets: Revolutionizing Custom Closet Solutions

Up Closets is a pioneering custom closet company that leverages artificial intelligence to deliver instant designs and one-day installations at fair prices. Founded by Thomas Scott, the company is headquartered in Nashville, Tennessee.

The company offers a range of products, including custom-designed walk-in closets, reach-in closets, pantries, garages, mudrooms, and laundry rooms. Their use of AI-driven design software enables rapid customization, often providing designs within minutes, and their efficient processes allow for installations to be completed in just one day.

Up Closets differentiates itself from competitors by combining state-of-the-art design technology with a commitment to affordability and customer satisfaction. Their emphasis on quick turnaround times and professional installation ensures a seamless experience for clients seeking to enhance their home organization.

Training

The Up Closets franchise provides the following types of training programs:

1. Initial Management Training Program
   Up Closets requires franchisees to complete a mandatory four-day training program at its headquarters in Nashville, Tennessee, or another designated location. This program, which must be completed to the franchisor's satisfaction before opening, focuses on classroom instruction and does not include on-the-job training.
2. Advanced Training Programs
   Up Closets offers mandatory or optional advanced training programs periodically. Franchisees and their principals are required to participate in ongoing training, which includes up to five days annually for national business meetings or conventions. A fee may apply for attendance, and franchisees bear the costs of travel, lodging, and other expenses.
3. In-Territory Training and Assistance
   Upon request or as deemed appropriate, Up Closets provides additional training and assistance within the franchisee's territory. Franchisees must reimburse costs for trainers, including per diem fees, travel, and lodging expenses.
4. Field Training and Remote Support
   Up Closets offers phone or screen-sharing training and assistance for franchisee personnel. On-site training is also available, subject to personnel availability, with costs covered by the franchisee.
5. Counseling and Support
   In addition to structured training, Up Closets provides operational consultation and assistance upon request. This includes guidance on employee training, marketing strategies, operations, and bookkeeping to ensure franchisees meet brand standards.

Territory Protection

The Up Closets franchise provides limited territorial protection to its franchisees. Each franchise is granted a defined territory based on demographics, market potential, and geographic considerations, typically including a population of approximately 750,000 people for a large territory or 250,000 for a smaller one.

This protection means the franchisor will not establish or authorize another franchisee to operate within the defined territory, ensuring exclusivity within that area. However, territorial protection does not prevent the franchisor from operating in other capacities outside the franchisee's defined area.

For example, the franchisor reserves the right to engage in other business models, such as nontraditional retail concepts, or sell products through alternative channels. The franchise agreement explicitly limits territorial rights to what is stated, and franchisees may still face indirect competition from other business activities conducted by the franchisor.