The UPS Store: Redefining Convenience in Business and Shipping Solutions

The UPS Store franchise traces its roots back to 1980 when it launched as Mail Boxes Etc., created to meet the growing demand for accessible shipping and business support services. In 2003, it was rebranded under the globally recognized UPS name, positioning itself as a dominant force in the retail shipping and printing service industry.

Headquartered in San Diego, California, The UPS Store now offers a wide array of services, including domestic and international shipping, printing, mailbox rentals, and notary services.

With more than 5,100 independently owned centers spread across the United States, The UPS Store stands as the largest franchise of its kind in North America. Its expansive reach and trusted brand name provide franchisees with a built-in customer base and strong market credibility, allowing them to serve local individuals, entrepreneurs, and small businesses with essential daily services.

Actively expanding its network, The UPS Store franchise continues to seek motivated individuals interested in operating service-driven businesses.

Focused on local service excellence while backed by a nationally trusted brand, The UPS Store empowers franchise owners to meet the specific needs of their neighborhoods. Its mission remains centered on enabling small business growth and providing convenient, reliable solutions in a fast-paced economy.

Training

The UPS Store franchise provides a structured training program designed to equip franchisees with the skills and knowledge needed to run their centers effectively. The training programs offered by the franchisor include:

1. Initial Training Program: The franchisor provides mandatory initial training to new franchisees. This training covers day-to-day operations, customer service, sales techniques, use of proprietary systems and software, and business management fundamentals.
2. On-The-Job Training: New franchisees also receive practical, hands-on experience through on-the-job training sessions conducted in operational The UPS Store centers. These sessions help franchisees become familiar with the actual work environment and operational flow.
3. Ongoing Training and Support: The UPS Store continues to support its franchisees through ongoing training programs, which may include updates to technology, operations, and customer service standards. Franchisees may be required to attend additional training sessions when new programs or systems are introduced.
4. Technology and System Training: Franchisees are trained on the proprietary software and point-of-sale systems required for operating their centers. This includes system setup, troubleshooting, and usage to ensure seamless business operations.
5. Corporate Programs Participation Training: Franchisees are required to participate in corporate programs such as the Corporate Retail Solutions Program, E-Commerce Program, and Customer Loyalty & Retention Program. Training is provided to ensure franchisees can effectively implement and benefit from these initiatives.

Territory Protection

The UPS Store franchise does not offer exclusive or protected territories to its franchisees. The franchisor may open company-owned stores or approve additional franchises near an existing location. This means franchisees may face direct competition from within the same brand.

No assurances are given that a franchisee will be the only UPS Store in a given area. The franchisor reserves full rights over territory decisions and market expansion. Franchisees should consider this when evaluating the business opportunity.