Fazoli's: Redefining Italian-American Dining with Flavor and Innovation

Fazoli's is a notable American fast casual restaurant chain specializing in Italian-American cuisine. Established in 1988, its headquarters are located in Lexington, Kentucky. Owned by FAT Brands, Fazoli's began franchising in 1991, enabling entrepreneurs to join the fast-casual Italian dining scene.

The chain is known for its menu that blends traditional Italian dishes with Italian-American favorites, appealing to a broad audience. Fazoli's menu features baked pastas, signature Submarinos sandwiches, and a variety of other items such as Twice Baked Lasagna, Chicken Parmigiano, and Seasonal Salads. 

Their diverse offerings are complemented by catering services that include options for group meals, fresh-made pastas, oven-baked pastas, and more, available for pick-up or delivery at select locations.

Fazoli's also stands out for its innovative approach to customer engagement and satisfaction. In 2017, the brand introduced its first app-based loyalty program, which includes mobile ordering capabilities. This initiative enhances the dining experience by combining technology with convenience and rewards.

Beyond serving quality Italian food, Fazoli's is dedicated to creating a positive work environment and promoting career growth. The brand values leadership and teamwork, ensuring that "people come first" from management to each team member.

Training 

Fazoli's, a leader in the food and beverage industry, distinguishes itself with a comprehensive training and support framework tailored for franchisees. Here's an in-depth overview of Fazoli's commitment to franchisee training and support:

Pre-opening Guidance:

• Fazoli's offers detailed site selection guidelines and criteria to assist franchisees in choosing optimal locations.
• Franchisees receive comprehensive standard building plans encompassing layouts, fixtures, furnishings, and interior designs, ensuring alignment with the Fazoli's brand.

Training Programs:

• Mandatory on-the-job and instructional training is provided for all franchisee employees, with ongoing updates accessible through the Online Information Center.
• Franchisees are equipped with specialized training materials, equipment, and supplies to facilitate effective training sessions.

Continual Development:

• Fazoli's emphasizes continuous learning with ongoing management training, refresher courses, and retraining programs. This ensures that franchisee teams maintain proficiency in the latest operational standards.

Fazoli's commitment to robust training and support underscores its dedication to franchisee success and operational excellence.

Territory Protection

Under the Franchise Agreement, Fazoli's franchisees do not receive exclusive territory rights. This means they may encounter competition from other franchisees, company-owned outlets, affiliates, or other distribution channels and competitive brands controlled by the company or its affiliates.

Each franchisee is authorized to operate a Fazoli's Restaurant solely at the specific location stipulated in the Franchise Agreement. Relocation of the restaurant site necessitates prior approval from the company.

Approval for relocation may be considered provided the franchisee complies with the terms of the Franchise Agreement, adheres to other agreements with the company, and settles any outstanding payments owed to the company.