American Family Care: Leading the Way in Urgent Care

American Family Care (AFC) offers a standout franchise opportunity in urgent care services. Founded in 1982 by D. Bruce Irwin, M.D., AFC serves over two million patients annually with a wide range of medical services.

AFC is known for its efficient business model and essential services, making a significant impact in the communities it serves. It provides high-quality medical care at an affordable cost, bridging the gap between emergency room services and general healthcare needs.

The franchise model is accessible to those without a medical background, focusing on entrepreneurs with business experience and a passion for healthcare. AFC offers comprehensive training and support, plus a veteran discount, making it an attractive option for new entrants into the healthcare industry.

For prospective franchisees, AFC provides a structured path to ownership. This includes introductory calls, detailed review of the Franchise Disclosure Document (FDD), validation through current franchise owners, and a discovery day at AFC's headquarters in Birmingham, AL. This approach ensures franchisees are well-prepared to run their urgent care centers and support AFC's mission of delivering accessible and efficient healthcare services.

Training 

The franchisor offers extensive training for franchisees, their Operating Principals, Center Administrators, and other designated personnel, ensuring all critical aspects of operating a franchised business that develops and manages a Center are covered.

Initial Training Program:

• Location and Schedule: Conducted at the franchisor's offices in Birmingham, Alabama, or at a designated training facility chosen by the franchisor, typically on a quarterly basis.
• Content: Focuses on the franchisor's Manual and includes customer service, office and staff scheduling, supply ordering, front desk operations, back-office operations, and file maintenance and security.
• Instructors: Provided by department heads and management team members, along with additional staff based on their expertise in specific aspects of the system.
• Duration and Frequency: Determined by the franchisor, with instructors generally having between 1 and 5 years of relevant industry experience.

Additional and Ongoing Training:

• The franchisor may require attendance at various training courses, conventions, regional meetings, and conferences at designated times and locations, with the right to charge reasonable fees for these sessions.
• Initial training for required attendees is provided at no charge, but additional attendees may incur a training fee. Franchisees cover all travel and living expenses during training.

Requirements for Personnel:

• All management personnel, including Center Administrators and other designated personnel, must meet minimum qualifications and complete required training programs before managing the franchised business or training others.
• Franchisees must employ a qualified Marketing Representative capable of performing specified job functions and duties.

Territory Protection

The franchisor provides certain protections within the territory granted to its franchisees. Once a location is approved as the "Premises," it will be specified in the Franchise Agreement, and the "Territory" will be defined. While the franchisee is granted a territory to manage the Center, it is important to note that this territory is not exclusive.

Franchisees may face competition from outlets owned by the franchisor or from other distribution channels or competitive brands controlled by the franchisor.

However, except under specific conditions outlined in the Franchise Agreement, the franchisor will not establish or operate, nor grant a franchise for another Franchised Business or a similar urgent care management business operating under a different mark or trade name, within the franchisee's Territory during the term of the Franchise Agreement.