Penn Station: Redefining Fast-Casual with Grilled Subs and Fresh Ingredients

Launched in 1985 in Cincinnati, Ohio, Penn Station East Coast Subs has built its reputation on delivering flavorful grilled and cold sandwiches, hand-cut fries, and freshly squeezed lemonade. The fast-casual brand has expanded to more than 300 locations in 15 states, offering a menu that features premium ingredients such as USDA Choice Steak and hearth-baked bread.

One of Penn Station’s standout features is its open kitchen layout, allowing guests to see their meals made right in front of them. This approach enhances the customer experience by combining transparency with a focus on freshness and quality.

Having entered the franchising space in 1987, Penn Station has experienced consistent growth and earned spots in top franchise rankings, such as Entrepreneur’s Franchise 500—recognition that reflects its dedication to high standards and guest satisfaction.

Training

Penn Station provides a structured training program to ensure franchisees are well-prepared to operate their restaurants effectively. The Franchisor offers the following types of training:

1. Initial Training Program
   Franchisees must successfully complete an initial training program provided by the Franchisor. This program includes both classroom and on-the-job training and is designed to prepare franchisees in all facets of the business, including operations, management, and customer service.
2. On-site Opening Assistance
   The Franchisor sends representatives to the new Penn Station restaurant to provide on-site training and assistance during the opening period. This helps ensure that the franchisee and their staff properly implement operational procedures and standards from day one.
3. Training for Additional Personnel
   The Franchisor also offers training for the franchisee's employees, especially key management staff. This is usually held at an approved location and is aimed at maintaining consistency and quality across the franchise network.
4. Ongoing Training Programs
   To keep franchisees updated on new procedures, products, or operational changes, the Franchisor may require attendance at periodic training sessions, seminars, or refresher courses.

Territory Protection

Penn Station grants franchisees a one-mile "Restricted Territory" around their restaurant, within which no other Penn Station franchise or company-owned location will be established—unless the franchisee defaults or the agreement ends.

However, franchisees are not given exclusive rights to expand in the surrounding area and have no rights of first refusal. Penn Station may also develop other non-cheesesteak concepts in the same territory without offering rights to existing franchisees.