Cold Stone Creamery: A Leader in Handcrafted Ice Cream

Cold Stone Creamery, a cherished ice cream brand celebrated for its high-quality, handcrafted ice cream made fresh on-site, was established in 1988. It started expanding its unique ice cream offerings through franchising in 1994. The main office of Cold Stone Creamery is situated in Scottsdale, Arizona.

The brand is well-known for its engaging customer interactions and a variety of mix-in options, which enable customers to personalize their ice cream Creations™.

Cold Stone Creamery is continually looking for enthusiastic entrepreneurs to become part of its growing network, providing extensive support and training to ensure every franchisee’s success. With a strong focus on quality and customer satisfaction, along with a significant market presence, it remains an appealing choice for those interested in investing in the frozen dessert industry.

Training 

Cold Stone Creamery prioritizes the success of its franchisees by providing an extensive training program.

Here’s an overview of their training methodology:

The program allows for the participation of two individuals, covered under the Initial Franchise Fee, with at least one participant required to hold an ownership stake in the franchise.

The training consists of two primary parts:

1. In-Store Training: This hands-on training lasts around 80 hours and is conducted at a designated training store in Arizona or another location specified by the franchisor.
2. New Owner Training: Lasting approximately 40 hours, this training can be completed either online or in person. If conducted in person, it takes place at the Franchisor's training and education center in Scottsdale, Arizona, or another location determined by the franchisor.

Franchisees must cover all associated costs, including travel, meals, accommodation, and other personal expenses.

Territory Protection

The franchise is assigned specifically for the location outlined in the Franchise Agreement or a location approved by Cold Stone Creamery. The exact site for the Cold Stone Creamery restaurant requires the franchisor's approval.

Cold Stone Creamery commits to not unreasonably withholding approval of the proposed location. However, franchisees are not granted exclusive territorial rights. They may encounter competition from other franchisees, company-owned restaurants, or other distribution channels or competing brands managed by Cold Stone Creamery.