CMIT Solutions: Leading the Charge in Managed IT Services for SMBs

CMIT Solutions is a prominent managed service provider (MSP) franchise specializing in delivering IT solutions to small and medium-sized businesses (SMBs). The company was founded in the 1990s, initially focusing on household computer services.

However, as the IT needs of SMBs grew, CMIT Solutions shifted its focus to provide enterprise-level IT services at a cost-effective price. This strategic pivot enabled the company to establish a strong presence across North America. Headquartered in Austin, Texas, CMIT Solutions began franchising in 1996.

The franchise differentiates itself by offering a comprehensive suite of IT services, including managed IT support, cybersecurity, and cloud services, all tailored to meet the specific needs of local businesses.

By partnering with major technology vendors like Datto and Barracuda, CMIT Solutions ensures that its franchisees can deliver top-tier services while maintaining cost efficiency.

Training 

CMIT Solutions provides a comprehensive and structured training program designed to equip franchisees with the skills and knowledge necessary to successfully launch and operate their IT services business. 

1. Pre-Training: This phase involves foundational preparation, introducing franchisees to the tools, accounting practices, and service delivery methods they will use. It also includes scenario-based learning to help franchisees build solutions tailored to client needs.
2. On-Site Training: Conducted at CMIT Solutions' headquarters in Austin, Texas, this intensive program covers essential areas such as marketing, sales best practices, service methodologies, and operational management. It includes hands-on activities like role-playing scenarios and pipeline building exercises to ensure franchisees are well-prepared for their business launch.
3. Online Learning Center: CMIT Solutions offers ongoing education through an online platform, which includes a wide range of videos and tutorials. This resource helps franchisees and their staff continuously improve their knowledge and skills in various aspects of the business.
4. Continued Support: Beyond the initial training, franchisees receive ongoing support, including weekly office hours focused on different business areas, recorded sessions, webinars, and workshops to keep them updated on the latest industry trends and practices.

Territory Protection

CMIT Solutions offers territory protection to its franchisees, ensuring that each franchisee has an exclusive area in which they can operate without competition from other CMIT Solutions franchises.

This protected territory allows franchisees to focus on building relationships and providing IT services to businesses within their designated region without concerns about overlap or competition from other CMIT franchisees​.

The specific details of territory protection are outlined in the Franchise Disclosure Document (FDD), which ensures that franchisees understand the boundaries of their exclusive area and the conditions under which they can operate.